Shipping Policy

Effective Date: January 2025

1. Shipping Methods

Kukushopping uses multiple reliable shipping partners:

1. Pathao - Express delivery and specialty animal transport
2. Steadfast - National courier and animal logistics
3. Standard Mail - Economy shipping for non-living products
4. Seller's Personal Courier - When seller arranges direct transport

2. Shipping Charges

1. Calculated based on weight, destination, and item type
2. Displayed before checkout
3. May vary for live animals due to special handling requirements
4. Free or subsidized for bulk orders in certain cases

3. Delivery Timeline

1. Dhaka and surrounding areas: 24-48 hours
2. Other divisions: 3-5 business days
3. Remote areas: 5-7 business days
4. Live animals: Expedited shipping (36-72 hours) to ensure viability

4. Preparation and Dispatch

1. Seller confirms order within 2-4 hours
2. Items/animals are prepared for shipment
3. Handed to courier partner same or next day
4. Tracking information provided via SMS/email

5. Special Handling for Live Animals

1. Animals are packaged in well-ventilated, secure containers
2. Temperature-controlled transport where necessary
3. Proper feeding provisions for long-distance shipments
4. Protective padding and breathable packaging
5. Insurance available for high-value animals

6. Tracking Your Order

1. Through your Kukushopping account (My Orders section)
2. Via SMS updates from the courier
3. Through courier's tracking portal (link provided)
4. By contacting seller or support directly

7. Delivery Confirmation

1. Inspect the package before accepting it
2. Check animal's health and condition immediately
3. Take photographic evidence if any damage is found
4. Report issues within 2 hours of delivery

8. Damaged or Lost Shipments

1. Report within 24 hours with photographic evidence
2. File a claim with the courier
3. Kukushopping will assist in claim processing
4. Full refund or replacement will be provided