Refund Policy

Effective Date: January 2025

1. Overview

At Kukushopping, customer satisfaction is paramount. This Refund Policy outlines the conditions and procedures for obtaining refunds.

2. Refund Eligibility

You are eligible for a refund if:

1. The animal received is dead on arrival (DOA) with photographic evidence
2. The product description significantly differs from what was delivered
3. The animal has severe health issues contrary to seller's health guarantee
4. Payment was processed incorrectly or duplicated
5. Non-animal products arrive defective, damaged, or incorrect

3. Non-Refundable Items

1. Animals that died due to buyer's negligence or improper care
2. Animals showing normal behavioral changes from the original environment
3. Orders cancelled after the seller has confirmed shipment
4. Items purchased during clearance or final sale events

4. Refund Request Timeline

1. 24 hours of delivery for DOA animals (with photographic proof)
2. 7 days of delivery for damaged or incorrect non-animal products
3. 14 days of delivery for health-related animal issues with veterinary certification

5. Refund Processing Time

1. 5-7 business days for credit/debit card refunds
2. 3-5 business days for mobile wallet refunds (bKash, Rocket, Nagad)
3. Bank transfers may take up to 10 business days

6. Required Documentation

1. Order ID and transaction receipt
2. Clear photos/videos of the issue (at least 2 angles)
3. Veterinary certificate for health-related claims
4. Description of the issue with specific details